Confirm the reported problem, describe the resolution, and leave a usable pointer to any changed guide or record. A closure note should help someone recognize the same problem if it returns.
If the outcome depends on another team, record their ownership and the agreed next step. Closing the local ticket should not make an unresolved dependency disappear.
A service record should have an owner who can explain where requests go and what a paused route means. The route address alone is not enough for the team member investigating a failed handoff.
When a route changes, leave a note with the reason and the next validation step. A successful response from a gateway confirms transport; the destination team still owns the result of processing the request.
Fieldwork Notes · Requests, records and delivery